State Farm® Insurance Agent Ed Burke

"Hi Tess, I'm really sorry to hear that there has been such an issue with the check being mailed directly to your address. I've tried reaching out several times to discuss this matter with you, but you have not returned my calls. Regarding the claim being handled in the office, there were several reasons why I did not handle writing the check myself and why it was in your best interest for it to be managed directly by claims. I apologize if, for some reason, claims made it seem like it should have been handled directly in the office. Here is the breakdown of why that did not happen. I also made Jay aware of this on the phone and through email when I started this process back in January. What was provided to my office was not a paid receipt; it was a picture of a bill. The bill also lacked certain information that I needed to verify and provide to SF claims in order to write a check from my office. The missing information included: The company name The insured's name Where the vehicle was towed The VIN number of the towed vehicle Proof that payment was received I emailed Jay after speaking with him to let him know that the bill was missing the information listed above. I mentioned that I could get it sent over to SF claims for review to see if they would require additional documentation. I also informed him of the possibility that claims might require that information to issue payment, so he may want to reach out to the tow company and ask them to provide a paid receipt with the missing details included. He emailed me back, confirming that he would reach out to them to try and obtain that information. I did manage to send this documentation over to claims to get the process started for you right away. Jay then emailed me 16 days later, after my office followed up, to let me know that what was originally provided was all the towing company was willing to furnish. I then relayed that information to claims. In order to write the check from my office, I would need to have the physical copy on hand prior to processing a reimbursement check, which I did not have. I am only authorized in my office to reimburse up to 10 miles for towing. Your bill indicated that the vehicle was towed 35 miles. It may also be in the insured's best interest for vehicles towed more than 10 miles to be submitted directly to claims, as they have the ability to reimburse for more than 10 miles in certain situations. We hadn’t had any issues in getting reimbursement checks to you directly from claims for the four previous towing claims, so I did not believe there would be any issue with handling this one the same way. Again, I’m terribly sorry for the issue with the mail not reaching your address and wish there were more I could have done to help."

"Thank you, Dina, for your wonderful feedback! We're delighted to hear that you had such a positive experience with us. Your recommendation means a lot, and we're here to assist with any of your insurance needs."

"Thank you for sharing your experience with us. It's wonderful to hear that Kendall was able to assist you and your wife effectively with your automobile insurance needs. Her ability to communicate clearly and provide knowledgeable advice is something we value greatly. We're pleased that you felt comfortable increasing your coverage with us. Your feedback is appreciated, and we're here to help whenever you need further assistance."

"Thank you for sharing your positive experience with Jordan. It's wonderful to hear that she was able to provide you with knowledgeable and prompt service regarding life insurance options. Your recommendation means a lot to us, and we're glad to have met your expectations. If you have any more questions or need further assistance, feel free to reach out."

"Thank you, Patti, for sharing your positive experience with Ed Burke and the team. It's wonderful to hear that you've found our advice helpful and feel protected by our policies. Your trust and satisfaction are incredibly important to us, and we're glad to have been able to assist with your insurance needs."

"Thank you, Teddy, for sharing your experience and for the kind words about Ed and the team. It's wonderful to hear that you felt well taken care of and that Ed's expertise helped you find the right coverage while saving money. We're glad to know that our team's responsiveness and dedication have made a positive impact. Your recommendation means a lot to us, and we're grateful for your trust and support."

"Thank you, Tom, for sharing your positive experience with Kendall. It's wonderful to hear that she has been able to communicate effectively and provide knowledgeable assistance. We're glad to know her quick responses have made a difference for you. Your feedback is greatly appreciated."

"Thank you, Ryan, for your kind words and the fantastic rating. It's wonderful to hear that you found our service professional and easy to work with. Your feedback is greatly appreciated and motivates us to continue providing the best service possible."

"Thank you, Brennan, for sharing your positive experience with Brandon McSwain at Trinity State Farm Insurance. It's wonderful to hear that he was friendly, helpful, and knowledgeable, making your transition seamless. Your recommendation means a lot to us, and we're glad to have met your needs and concerns effectively."

"Thank you, Michael, for your wonderful feedback! It's fantastic to hear that you appreciate our service and find us helpful. Your satisfaction is our priority, and we're glad to have met your expectations. Looking forward to continuing to serve your insurance needs!"

"Thank you, Patricia, for sharing your experience with us. It's wonderful to hear that Brian was able to provide you with a good deal and that his thoughtfulness and patience made a positive impact during your situation. Your feedback is greatly appreciated, and we're glad to have been of assistance."

"Thank you, Richard, for your wonderful feedback! It's fantastic to hear that you found our service fast and friendly, and that you're happy with the rates. Your satisfaction is our top priority, and your kind words mean a lot to us. We look forward to continuing to serve you!"

"Thank you, Lloyd, for sharing your experience with the team. It's great to hear that their approach of listening and providing knowledgeable guidance made a positive impact on your decision-making process. Your feedback is truly appreciated and reinforces our commitment to serving our clients with care and expertise."

"Thank you, Carol, for sharing your experience. It's great to hear that our team was able to make the process smooth and help you save on your auto and homeowners insurance. We're glad you found it easy to switch to State Farm, and we appreciate your trust in us for your coverage needs. If you have any questions or need further assistance, feel free to reach out."

"Thank you, Richard, for sharing your experience with us. It's wonderful to hear that Jordan was able to assist you efficiently and make the transition smooth and easy. We're glad to have you as part of our community and appreciate your trust in our agency. If you have any further questions or need assistance, feel free to reach out."

"Thank you, Carol, for sharing your wonderful experience with us. It's heartening to hear that our commitment to care, professionalism, and integrity has made a positive impact. We're delighted that Kendall's efforts to go the extra mile have been recognized. Your recommendation to friends and family means a lot to us, and we're grateful for your trust and support."

"Thank you so much, Amanda, for sharing your wonderful experience with Ed Burke - State Farm. It's heartening to hear that you feel like part of the family and appreciate the care and professionalism Kendall and the team provide. Your trust and referrals mean a lot to us, and we're grateful for your support. We're committed to maintaining the high level of service you described and are always here to assist you and your loved ones with any insurance needs."

"Kerriann, thank you for sharing your positive experience with Brian. It's wonderful to hear that he was informative and helpful. Your recommendation means a lot, and we're glad to have met your expectations. If there's anything else we can assist you with, please let us know."

"Summer, thank you so much for your kind words and for taking the time to share your experience. It's wonderful to hear that Ed and Brian have been able to provide you with the support and knowledge you needed. Your recommendation means a lot to us, and we're delighted to have been able to assist you. If there's anything else we can do for you, please let us know."

"Thank you, Joanne, for sharing your positive experience with us. We're delighted to hear that our team has been friendly and helpful. Your recommendation means a lot, and we're grateful for your support."

"Hi Christian, I've reached out a few times to attempt to understand the dissatisfaction with my office specifically but haven't been able to catch you or received a call back. Sorry to hear that you feel this way about my office, we strive to provide the best service possible to our clients so I'd love to hear where we fell short so we could improved. Thanks."

"Hi Stephen, My team and I attempted to explain all of this to you yesterday over several phone calls, despite your profanity and yelling. As you stated above, you have filed 9 claims in the past 3 years, with 6 of them occurring last year. 9 claims in 3 years constitute a claim frequency issue. As you acknowledged on the phone, State Farm sent you 2 caution letters informing you that your claim frequency was far above average and that further claims could result in non-renewal of your auto policy. It is important to note that 4 additional claims were filed after that letter was received. State Farm kept their promise and provided coverage for the claims filed, and your policy was never surcharged due to those claims. However, due to your claim frequency, your policy is being non-renewed. As I explained several times yesterday, this decision does not originate from my office, and I do not have the ability to overturn it. "

"Thank you for sharing your experience with Harris! It's great to hear that he was able to assist you promptly and effectively. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to Harris."

"Thank you, Paul, for sharing your experience with us. It's awesome to hear that Harris was able to assist you so effectively with your auto insurance questions. Your feedback is greatly appreciated, and we're here to help whenever you need us."

"Thank you, Jamie, for sharing your experience with Ed Burke State Farm. It's awesome to hear that our team was able to make the process simple and stress-free for you. Knowing that you feel confident and protected means a lot to us. Your recommendation is greatly appreciated!"